FAQ

HOW TO ORDER

  1. Select the item you are interested in. You will see the image and item details by clicking the photo.
  2. Choose the size, varian and quantity.
  3. Add your items to Shopping Bag.
  4. Review “YOUR CART” before checking out. You can add or remove the items quantity later.
  5. Choose & add greeting card before check out if you want to send the package directly as a gift. (Special note is not allowed, We just write “To” and “From” on the greeting card)
  6. Sign In/Sign Up to continue Check Out.
  7. Check Out after you are Signed In.
  8. Your Order ID and Total Payment will be sent to your email address to proceed the payment.

*Product availability is not guaranteed before the Check Out process is finished.

PAYMENT CONFIRMATION

  1. Your transaction will be automatically confirmed by our system once you have transferred.
  2. The order will be proceed in 2 working days (maximum) after your payment has been made.

HOW TO USE A VOUCHER CODE 

  1. Enter the voucher code and click “APPLY” before you Check Out.
  2. Make sure the unique code is correct.
  3. If the voucher code could not be used, please contact our customer support. 

DELIVERY INFORMATION

  1. AIMONO ships nationwide to all cities in Indonesia. We use JNE as our delivery service.
  2. AIMONO also can ship items to the different address that you have registered with your account.